Bug: tiles showing clear

[Shannon H.]

Instead of green tiles, they were clear. They were fine once played.
Only happened to me, not my opponent. The previous game with the same opponent, no issue.
Next game, no issues

[Stephanie E.]

I am having the same bug.. 2 of 3 games with clear cards.  First time it was only the blue.. this game was yellow, blue and white! 

[Jimmy V.]

It looks like it is a widespread issue. I suspect this is related to a particular browser that has just been upgraded automatically to a new buggy version.

Please all tell me what browser you are playing with!

[Jimmy V.]

FYI, all 4 users that reported the issue were using Chrome version 65.

For the moment, I can only recommend using another browser like Firefox.

I have not seen any related bug report on Chrome pages. I'll keep you posted.

Thanks!

[Jimmy V.]

If you get the issue, please post a screenshot here (or to our usual address contact at happy...ple.com).

This will help us narrow down the issue! I have just updated my browser, but have not been able to reproduce the bug yet.

Thanks!

[Jimmy V.]

Stephanie E. has confirmed that pressing the Ctrl-F5 key combination solved the issue (at least temporarily).

So if you are playing an online game, just press Ctrl-F5. The page will reload, with a cache refresh, which means the browser will get all elements of the page again. So the missing one should come back.

F5 refreshes the page but does not clear the cache.

PS: our new feature (of the day) lets you refresh a game that is stuck. That's why I am recommending Ctrl-F5 on online games. If you use it on a training match, you will not be able to complete it. A new game will start instead (if you have enough food).

PS2: the bug has been reported to Google. See the bug report.

[Jimmy V.]

Hello all,

For those who do have the bugs, can you let me know the answer to this question? We need this information to help Google find the issue.

1) when the cards are transparent, does this always happen the first time a particular color is shown or is it possible that sometimes, the card (for example green) displays correctly and at some point turns transparent?

2) do you have a good Internet connection?

Thanks for your help!

[Jeff M.]

The Crtl+f5 doesn't work for me on a Mac with Chrome 65.0.3325.181  installed.

The transparent cards only happened twice to me.  All the cards on the screen were transparent.

I have a very fast and usually stable internet connection.

[Guest 171790]

Hello all,

For those who do have the bugs, can you let me know the answer to this question? We need this information to help Google find the issue.

1) when the cards are transparent, does this always happen the first time a particular color is shown or is it possible that sometimes, the card (for example green) displays correctly and at some point turns transparent?

2) do you have a good Internet connection?

Thanks for your help!

1) The game starts with a color showing transparent and it does not change until the end of the game.
2) I have a decent internet connection

[Brad L.]

I just hit the issue in both Lost Cities and Siberia tonight.  I am using Chrome 65.0.3325.181.

In Lost Cities both blue and green cards in my hand were clear, others showed fine.  Green and blue cards played on the discard piles were also clear but those played on the path showed correctly.  This was consistent the whole game.

In Siberia all cards in my hand were fine.  Diamond cards for purchase were clear but all others showed fine.  Again it was consistent, every diamond card was clear for the whole game.

[Brad L.]

I played two more games of Lost Cities.  The first one the blue cards were fine but the green cards were clear.  The rest of the cards continued to show up correctly.  The next game all cards showed up fine.  I did press Control F5, Shift F5, and F5 several times before I played these two games but not between them so that wasn't what corrected green in the last game.

[Jimmy V.]

Thanks Brad,

It helps to know that the cards are always transparent during the game from start to finish.

Regarding Ctrl-F5 (if you are on Windows), can you let me know if it fixes the issue (do it only for online games that can reload, training games can't).

[Jimmy V.]

Hello there,

We need more feedback.

When the bug happens, please report it here with the following information:

- match id, the match id is in the URL. Look at the address bar
- machine: desktop, tablet, mobile
- browser
- internet connection quality: bad, good, very good
- internet connection type: cable, wifi, mobile data (Edge/3G/4G)

Thanks for your input! This will let us look at our logs at the exact time the problem occurred and see if we can find a hint.

[Guest 198964]

Just received the same glitch while playing a tutorial. The blue deck was the only cards effected by the glitch.

The match ID = 2736469
System = Windows PC
Chrome Browser
Good Network connectivity
Wifi network connection

[Guest 171790]

Every single tile was transparent on my game :/
match id 2740672
windows 10 laptop
chrome
connection ok, wifi (home)